Digital technology

Welcome to our latest blog post, “How to Enhance Your Customer Service: Lessons from Industry Leaders,” inspired by the enlightening discussions at a recent Connect Yorkshire event focused on servicing customers. Customer service isn’t just a department, it’s the very …

Virtual events might sound a little futuristic right now, but they’ve actually been happening since the year 1993. This is when the very first live stream happened. It showed footage of a coffee maker mid-drip, creating nail-biting footage that drew …

When it comes to client success stories, they don’t come much bigger than the multiple award-winning veterinary practices group, White Cross Vets. When we started working with them on their digitalisation journey four years ago they were trusted by pet …

I’m unashamedly a tech geek who loves trying new things. So I’m really excited by the current buzz around immersive virtual reality (VR) and augmented reality (AR). I’ve seen some mind-blowing examples of these new technologies being used to wow …

Why aren’t we learning from the big retail collapses? From the early days of Blockbuster, Borders and HMV to ToysRUs, Maplin, Poundworld, House of Fraser and Homebase this year. A decade has passed and lessons still aren’t being learned. Working …

Starting out in business can be a daunting task. Often new businesses can feel confident about their own area of expertise, but less so when it comes to other skills like sales, marketing,  finance and business planning.   I’d like …

The start of October marked the fifth anniversary of one of the biggest business events outside of London, Leeds Business Week. I had the pleasure of getting it off to a flying start with the annual ‘Social Media on Toast’ …

I was delighted to be asked to chair a digital industry roundtable event yesterday, bringing together directors of the biggest and best digital agencies in Yorkshire – including Epiphany, twentysixdigital, Stickyeyes and Home – as well as Head of Tech …

Does your online presence represent your organisation accurately? Are you embracing the digital revolution or getting lost amongst the noise? Are you utilising opportunities online to stand out amongst the masses of competition? Research shows that 51% of our purchases …

Are you an SME business owner in the Leeds City Region? You may be eligible for up to £5,000 free digital funding.   What is it? SMEs that use digital technology in their business have a 22% higher revenue than …

With a 17% increase in daily users and a 16% increase in monthly users, it’s fair to say that Facebook is finally making its revival, following a 21% decrease in personal updates early last year. Facebook’s recent success could be …

Virtual and augmented reality are becoming increasingly accessible and integrated into our everyday life. Gone are the days when virtual reality was simply “a thing of the future” or something we could only watch others playing with through the internet. …